FREE SHIPPING ON ALL CANADA AND US ORDERS $75 OR MORE

Return & Refunds

ALL "SALES" ITEMS ARE FINAL SALE (no exceptions) -  A sales item is equal to any order with a discount!

All sales at trade shows/baby shows are FINAL SALE

Hair Bows and Swaddles are FINAL SALE

 

Exchanges

PLEASE measure your child's foot according to our sizing chart. If you're not sure - go up one size. The elastic will keep the moccasin on your child's foot.

Exchanges are accepted for unused moccasins within 30 days from the time you received your purchase. 

A $5 Restocking fee applies per exchanged pair.

To initiate an exchange you must email hello@miasmoccs.com 

Please note that the product must be returned unused and in original packaging.

Shipping Charges for Exchanges:

Shipping on the original purchase will not be refunded.
Return shipping will be at the customers expense.
Shipping on exchanged moccasins will be applied. 

INTERNATIONAL :  International exchanges must be initiated by the customer using their own postal service.Shipping costs are not covered by Mia's Moccs. 

 

Returns

Returns are accepted for unworn moccasins within 7 days from the time you receive your purchase. 

To initiate a return you must email hello@miasmoccs.com

Shipping Charges for returns:

Shipping on the original purchase will not be refunded.
Return shipping will be at the customers expense.
Shipping on return moccasins will be applied. 

INTERNATIONAL : Returns for customers outside of Canada can not be initiated by us, international returns must be initiated by the customer using their own postal service, in cases like this shipping costs are not covered by Mia's Moccs.